Room Attendant/ Nhân viên Buồng phòng

Reports unusual behavior/activities on floors to supervisor
Carries out valet services when required including delivery of linen or processing laundry orders.
Maintains a daily room checklist.
Performs other task assigned based on the hotel needs or requirements
Actively participates in organized meetings.
Ensures guest services specified by supervisor and guests requests are promptly and
Records room status in allocated section accurately.
Meets with supervisor and takes on daily assigned tasks.
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to s standards and procedures.
Adheres to personal grooming and hygiene standards.
Creates and maintains floral arrangements.
Maintains equipment in proper state of cleanliness
Creates a positive hotel image in every interaction with internal and external customers.
Report guest complaints to supervisor immediately.
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Replenishes guest supplies.
Anticipate guest needs, handle guest enquires, and solve problems
Reports and submits lost and found articles to superior immediately.
Reports damage or malfunction in hotel rooms to supervisor. and repair...
Assist guests and escort them to locations within the hotel at their request
Maintains a section room report.
Attends meetings and training sessions as required.

Job knowledge/ skill:
Able to priorities requests effectively.
Must be organized and structured.
Education: Graduate at least from high school (housekeeping certificate is preferred)
Polite, courteous and helpful.

Experience: Experience in housekeeping department in 1 year at the same position is preferred.
Additional skill required:
Able to speak in Basic English.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees.

A lot of opportunities for training, development and internal promotion
100% service charge in probation time, full insurance, healthcare plan and 24 hours insurance
5 days off/week
Great discount on room rate and F&B for associates, family and friends

Cập nhật gần nhất lúc: 2025-07-12 02:15:02