Sales Coordinator

Order Processing

Fulfill all information on order tracking template and key into system.
Handle label inquiry/orders from receiving to shipment.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Join in training/meeting to get full understanding about handling orders/queries
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.
Daily input all orders received, check and release to production.

Delivery management

Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Ensure on time delivery to meet customers&039; expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer if necessary for any possible delay in delivery

Customer service and management

Other jobs assigned by Customer Service Leader
Report order and delivery status regularly to Customer Service Leader.
Response any inquiries from customer in a timely manner.
Build customer service culture and ensure high customer satisfaction.
Measure and collect customer satisfaction
Deal with and manage all claim and return requests from customers

Experience: at least 3 years at similar level.
Meticulous, detail- oriented and problem solving
Skills: Good organization, negotiation and interpersonal skills
Education: College/University
Experience in packaging field will be preferable
Good presentation and explanation
Ability to work under pressure
Language: English in business level

Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Chăm sóc sức khỏe, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 10:57:05