DUTIES and RESPONSIBILITIES:
Gathering materials and assembling information packages (e.g. brochures, promotional
Generating reports, preparing proposals, collecting details, coordinating with clients & suppliers.
Serving as the point of contact for clients, communicating with them by phone, and emailing to
rates and room types, packages, promotions, entertainment, restaurants etc.)
Preparing sales- related documents throughout the sales process (e.g., proposals, contracts,
Answering client/ bookers questions about property facilities/services (e.g., hours of operation,
Answering telephone and responding to caller inquiries in a pleasant manner.
materials, sales demo kit, welcome kit, souvenir, etc.).
banquet event orders, Company volume guaranteed rate Letter).
respond to questions and requests.
Generating group and/or corporating leads through internet prospecting, networking, and
telemarketing.
Managing and maintaining Sales Manager’s working schedules, appointments, and travel
arrangements.
Managing customer databases: designing, uploading, extracting and maintaining them.
convey details of the sale to the client.
Interacting with the client in regards to leads, hotel needs, and client travel.
Performing hotel site tours with potential clients.
Monitoring, screening, responding to, and distributing incoming communications.
Assisting sales team by managing schedules, filing important documents, and communicating
Creating and managing Company and Travel Agent profiles on the property management
Meeting with clients in the absence of the Sales Managers to effectively and professionally
Arranging and coordinating meetings, events, and any appointments.
relevant information.
Recording, transcribing, and distributing minutes of meetings
system.
Loading and managing rate codes to the Hotel Software, and linking the negotiated rates to the
Printing Daily Sales reports for Sales Manager.
Coordinating necessary arrangements with vendors relating to sales.
Conducting research and collecting data to prepare reports and documents.
correct company profiles.
Ensuring all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists,
Utilizing efficient sales strategy for the maximization of hotel revenue.
Making files, retrieving documents, and reference materials.
proposals) are completed accurately and on time.
Responding to complaints from customers and giving after- sales support when requested.
Ensuring the adequacy of sales- related equipment or material are available at all times.
Other duties as assigned by Line Manager.
