Sales Executive (Local Account Management)

JOB SUMMARY:

This role involves assisting with tender development, tracking KPIs, and contributing to team sales goals through collaboration and reporting.
The Sales Executive (Local Account Management) is responsible for supporting VIP and corporate customers by maintaining strong relationships, monitoring tender performance, and coordinating issue resolution.

KEY RESPONSIBILITIES:
Customer Engagement & Support

Maintain and grow relationships with VIP, global, and corporate tender clients through regular calls and visits.
Assist in resolving customer issues related to operations, documentation, logistics, invoicing, and credit by coordinating with relevant departments.
Monitor customer feedback and escalate unresolved issues to the manager.
Understand customer business needs and KPIs, and provide timely solutions to ensure smooth and confident use of MSC services.

Tender & Performance Monitoring

Collaborate with ARO, Negotiating Agents, and GVA to support tender development and execution.
Regularly update and report changes in customer KPIs to the manager and local teams.
Compile and maintain schedules, lead times, and service updates for new tenders.
Closely track tender performance and loading activities against commitments and forecasts.

Internal Coordination & Reporting

Work collaboratively with team members to achieve sales goals and contribute to overall team success.
Monitor daily booking volumes and support customers in meeting volume commitments (weekly, monthly, yearly) as guided by GVA Liner.
Prepare weekly and monthly reports on KPIs, sales forecasts, and tender performance.
Share updates and instructions from the GVA Office and Regional Office with local teams, ensuring procedural compliance.

KEY PERFORMANCE INDICATORS / MEASURES

Promotion of campaign services to customers
Timely and accurate reports
Sales Visit
VAS Product Sales
Lifting Volume

Minimum of 2 years of experience in in account management, specifically handling VIP clients in the shipping or logistics industry.
Good in English, both written and spoken.
Ability to work independently and as part of a team.
Good communication and interpersonal skills.
Good problem- solving abilities and a customer- centric approach.
High level of motivation and a results- driven mindset.
Consistently meets compliance standards.
Ability to use Word, Excel, PowerPoint, Outlook.
Bachelor’s degree.

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Cập nhật gần nhất lúc: 2025-07-16 12:05:02