Sales Executive

Why we’re looking for you
We are seeking an experienced Account Executive who can connect with our customers worldwide, guiding them through a seamless onboarding experience. In this role, you’ll be responsible for ensuring new customers get off to a great start with our product, while also helping them see the value in transitioning from a free plan to a paid subscription. Your expertise in IT Sales Support will be key to our growth and to building strong, lasting relationships with our clients.
You’ll do

Build relationships with new customers by following up regularly to ensure satisfaction.
Assist with lead generation efforts by reaching out via email or phone, following up on warm leads.
Troubleshoot onboarding challenges and escalate issues to technical teams when necessary.
Identify opportunities for upselling or cross- selling additional products or features to existing customers.
Participate in product demonstrations or presentations to potential customers
Research and identify potential clients within the Shopify ecosystem.
Take ownership of the onboarding process for new customers, offering personalized support and training.
Lead negotiations with customers regarding pricing, terms, and conditions of sale.

You Have...

Excellent interpersonal skills and ability to develop relationships with all personality types, ensure long- term customer satisfaction and retention.
Familiarity with sales strategies, CRM systems, and negotiation techniques.
English/Chinese: Advanced level (Effective written communication skills)
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Excellent English skills, especially in speaking and writing (English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
Minimum 2+ years’ experience with Account Executive/ Sales Executive/ Customer Success Executive (experience in technology/ e- commerce is an advantage).
In- depth understanding of Shopify&039;s platform, the page builder product, including its features, benefits, and use cases.

We offer...

Opportunities to boost your career to a higher level: Become Top Product Developers, delight thousands of users and experts from all different countries.
Social insurance & Health insurance for team members.
Favorite club: many indoor and outdoor activities such as soccer club, swimming club, cycling club...
Performance review: 2 times per year.
Treatment: weekly shoulder massage treatment, monthly team bonding, annual company trip.
Bonus on birthday, 30/4 & 1/5, 2/9.
Annual Health Checkup at the top clinic in Vietnam.
12 remote working days/ year.
12 annual leaves/ year.
Training: Management Training, Product/ Tech Talk
Salary range: Negotiate
Yearly Salary Package: 13th- month salary bonus + Performance bonus: up to 3 months.
Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club...

Why you’ll love working here

Ability to work as a member of a full process of product development. Even working with the CEO on new ideas. Learn and grow with a talented team. We want to develop and grow a strong product development team with expertise and skills we can be proud of through different products and battles.
Collaborative and Passionate Colleague.
Learn product- thinking and customer- centric mindset.
Clear & Scientific Agile Framework on the whole company workflow & culture.
Professional and Creative Office View.
Flexible working time:
Afternoon: 1:00 pm- 5:45 pm (check out from 5:00 pm to 5:45 pm)
Morning: 8:00 am- 12:00 pm (check in from 8:00 am to 8:45 am)

Cập nhật gần nhất lúc: 2024-11-21 18:15:02