Sales Manager - Leisure and Travel (HCM)

Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
Represent The Grand Ho Tram Strip at community functions and business meetings to promote company and hotel.
Provide research for developing plans which identify marketing opportunity, direct and web- based marketing and new project development.
Projects monthly forecasts; produces regular and special reports; maintains required records and files.
Monitor developments in Social Media commerce and make recommendations to the Director of Sales as to how to best leverage those channels.
Maintain excellent working relationships with Key Wholesalers.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Oversee the contracting process and maintain relationships with customers under the Leisure and Travel segments.
Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.
Consults with representatives of client group or organization to plan details.
Create and execute a sales strategy to meet the production requirements from the Leisure and Travel segments consistent with the hotel’s group rate and production goals.
Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.
Work with Director of Sales to implement short and long range goals, objectives, policies and corporate driven operating procedures. Proactively communicate guidelines for staff that shapes the unparalleled standards expected.
Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.
Provide input in recruiting, training and evaluating performance of Leisure and Travel sales team members under direct supervision. To ensure staff delivers a first- class service with unmatched elegance and professionalism while promoting a culture of accountability.
Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.
Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
Identify market trends and develop strategic and tactical recommendations to the Director of Sales.
Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.

Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy. Exercise confidentiality with hotel and guest data.
One- year department experience preferred.
Prior experience with contracting, negotiating and change management.
Strong understanding and appreciation of the concept of luxury and hospitality.
Must present a well- groomed appearance.
Proven experience with computers and business software.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encourage/required (depending on guest contact level).
Strong leadership, sound judgment, and superior decision- making, problem- solving and follow up skills. Ability to resolve operational and sales conflicts and challenges.
Familiarity with statistical reports.
Proven successful sales record. Ability to structure sales quota goals and revenue expectations while creating measurable results.
Knowledge of market segmentation, yield and inventory management.
One- year management experience required.
Exceptional and professional communication skills, both oral and written.
Capacity to foster productive relations and communicate ideas, thoughts and direction in client and group meetings.
Adheres strictly to confidentiality agreements and other policies and procedures provided by the company and appropriate for the region.
Demonstrated experience in hiring, training, empowering and mentoring employees.
Two – Four years working experience required.
Bachelor degree is required and Higher Education is preferred.
Ability to implement strategic plans.

Training & Development
Health checkup
Insurance

Cập nhật gần nhất lúc: 2024-06-06 08:45:03