Represent The Grand Ho Tram Strip at community functions and business meetings to promote company and hotel.
Projects monthly forecasts; produces regular and special reports; maintains required records and files.
Identify market trends and develop strategic and tactical recommendations to the VP of Marketing.
Consults with representatives of client group or organization to plan details.
Create and execute a sales strategy to meet the production requirements from the Travel agent, Mice planner, corporate segments consistent with the hotel’s group rate and production goals.
Service existing accounts and maximize business for other services of the hotel
Handle issues related to his/her own accounts or handle any other matters as directed by VP of Marketing.
Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.
Guest Service Responsibilities
Provide research for developing plans which identify marketing opportunity, direct and web- based marketing and new project development.
Accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.
Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.
Conduct telesales activity as directed
Maintain excellent working relationships with Key Travel Agents, M.I.C.E planners , Event companies, Corporate Companies.
Proactively coordinate, execute, and follow up domestic and overseas sales trips and missions as part of the S&M business plan.
Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.
Follow up the relationship with the customer after any event and enquire about any future needs.
Conducting a minimum of 18 physical sales calls per week plus 4 storied introductions/ entertainment appointments.
To ensure all complaints received are reviewed and investigated with ADOS then discussed with (VP of Marketing if required) and review follow- up action by sales persons.
Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.
Be able to conduct an intensive Hotel storied introductions and join any hosted functions and networking events (inside and outside hotel)
Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
Carefully respond to all requests for explanations or any complaints by the customer within 48 hours. If this is not possible, inform the customer precisely when he or she can expect a response and ensure delivery on this promise
Provide input in recruiting, training and evaluating performance of Leisure and Travel sales team members under direct supervision. To ensure staff delivers a first- class service with unmatched elegance and professionalism while promoting a culture of accountability.
Maintain regular contact with all clients and report any adverse comments to management for rectification.
Constantly monitor and report on competitor activities including promotions, special rates and events.
Inform guest of any special future promotions of the Grand Ho Tram Resort.
Proactively plan appropriate visits to potential clients in view of entering into business discussions and/or recognizing successes and contact milestone events.
Meet with & entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.
Keep our marketing database up- to- date with detailed profiles of leisure accounts, pattern of usage, historical growth, key contact persons/telephone numbers/addresses, competitive hotels used/sales/volume/etc.
Work with VP of Marketing to implement short and long range goals, objectives, policies and corporate driven operating procedures. Proactively communicate guidelines for staff that shapes the unparalleled standards expected.
Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.
Achieving the individual targets set and completes assignment on schedule.
Research and Identify major prospects and formulate sales action plan to convert them into clients. Including annual RFP process preparation and actioning.
Take any client complaints/concerns into consideration and find compensation.
Personalize the proposal and scrupulously follow customer specifications
