Sales & Marketing Specialist (Customer Growth)

Paid Membership Program (Subscription)
Develop and execute Paid Membership programs (Subscriptions) to build frequent shopping habits, enhance customer loyalty and increase brand engagement
Loyal Customer Care at Store Level
Develop and execute store- specific loyalty programs to enhance engagement, strong relationships and drive sale growth
Enhancing Customer Experience & Sales through Personalization
Analyze customer data to design targeted promotions and offers that personalize experiences, boost cart value, and drive cross- /upselling opportunities.
Cross- functional Collaboration
Work closely with relevant departments including Marketing, Operations, Product, Communication,.. to ensure consistent and effective program implementation.
Performance Monitoring & Optimization
Monitor KPIs and analyze customer- related metrics (return rates, program engagement, purchase frequency, etc.), and propose adjustments and improvements to optimize and enhance operational effectiveness.
Other tasks assigned by the Customer Development Lead/Manager
Support assigned tasks from management to contribute to the overall goals of the department.

- Education & Knowledge: Bachelor’s degree in Marketing, Business, Economics, or a related field
- Creative and innovative mindset
- Ability to multitask effectively and manage priorities
- Capable of working independently under pressure in a fast- paced environment.
- Experience: Minimum 2 years of experience in customer development, CRM, or marketing; experience in retail or FMCG is a plus.
- Good teamwork and cooperative spirit
- Detail- oriented and well- organized in handling tasks and projects
- Strong logical thinking and analytical skills; proficient in Excel;
- Flexible and proactive in taking initiative.

- Chế độ đánh giá- khen thưởng phong phú: thưởng KPI (thưởng tháng, quý, năm), thưởng sinh nhật nhân viên, ưu đãi mua hàng nội bộ …
- Nghỉ phép: 12 ngày/năm
- Tham gia các chương trình đào tạo của Bảo hiểm và Công ty để nâng cao năng lực cá nhân
- Nghỉ mát/team building hằng năm và các chương trình nội bộ hàng tháng/quý
- Văn hóa làm việc đơn giản, sáng tạo, tận tâm và đề cao giá trị năng lực nhân viên
- Tham gia BHXH, BHYT,... đầy đủ

Cập nhật gần nhất lúc: 2025-08-27 19:35:02