Sales Staff

The Sales Staff is responsible for maintaining and developing market share with existing customers, serving as the primary point of communication with customers, and working closely with other departments to provide exceptional customer service and meet business objectives.
► Sales:
- Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
- Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.
- Set appointments with potential customers through various communication channels.
- Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
- Sell KWE&039;s products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
- Monitor the operation team&039;s response to shipment and booking updates and remind the team, if necessary, with final responsibility belonging to the operation side.
- Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.
- Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
- Handle customer inquiries and complaints, consult with superiors if needed.
- Create SOPs for the service based on customers&039; agreements and requirements.
- Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
- Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
- Monitor buying rates for RFQs in collaboration with the procurement and operation teams.
► Operation:
- Verify customers and manage their accounts.
- Obtain and evaluate relevant information to handle product and service inquiries.
- Handle and resolve customer complaints.
- Send booking confirmations, shipment status updates, and track reports to customers.
- Keep records of customer interactions and transactions.
► Customer Satisfaction:
- Conduct regular customer satisfaction surveys.
► Others:
- Perform other tasks as assigned by the superiors.
- Report to direct superiors as requested.
- Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.

Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Lương tháng 13 + Bonus

Cập nhật gần nhất lúc: 2025-10-03 23:35:03