Report to Haiphong Branch Manager.
Update the number of RF bookings and compare with EQC&039;s report inventory to timely inform the Sales Specialist. In case of shortages, check with EQC regarding the plan for empty containers and repair containers to ensure an adequate supply.
Support the checking, studying, and updating of market information; summarize and prepare all reports (weekly, monthly reports about customers, rates, lifting, etc.) for submission to the manager and Head Office if needed.
Update new routes, local charge tariffs at POL & POD, GRI notices, IHD tariffs, etc., accordingly.
Follow up on the customer&039;s stuffing plan to accurately understand the vessel’s situation.
Provide the agreement number before ETD to the operations team, automatically calculate the freight in the system, and issue Debit Notes to customers.
Complete other tasks as required by the Branch Manager.
Check with the Sales team to provide the loading list bookings and send the roll list bookings (if any) to the operations team to update the vessel information in the system.
Coordinate with the Sales team to release and control bookings to ensure the vessel is filled.
Apply D/A free time to Head Office for rolled shipments. Check and collect incurred charges after ATD for customers who pick up containers early, and inform EQC to issue invoices.
Inform the Sales Specialist to provide rates for each vessel and ensure all rates are updated before the SI cutoff time.
Take care of and maintain good relationships with existing customers, and update rates, space, and schedules via email on a monthly basis (if applicable).
Apply waivers, discounts, and long- standing fees as necessary.
Create rates, free time, and related fees in the Alegro system. Set up information for new customers on the Allegro system, activate customer IDs, and update CUL&039;s new policy information for customers and e- service issues.
Follow instructions and check emails from Head Office.
Prepare Shipping Instructions (S/I) and send Bill of Lading (BL) to customers. Provide long- term vessel schedule updates to the Sales team and customers on a monthly basis.
Maintain relationships and support the Sales team in resolving issues related to customers.
Respond to emails and phone calls from customers promptly and in a timely manner.
Resolve issues related to rates, demurrage/detention charges, and repair fees with POD agents and the IT team.
What we offer:
Working hour: 8AM- 6PM ( 1 hour for Lunch Break)
Allowance, Annual salary review, Social Insurance, Tea Break, Birthday&039;s Gift,...
KPI bonus
5 working days per week
