Sales Support and Operations Specialist

JOB SUMMARY:
The Sales Support and Operations Specialist plays a critical role in supporting the sales team by streamlining processes, coordinating between departments, and ensuring operational efficiency. This position serves as a key bridge between sales, marketing, finance, operation and customer service to help the company achieve its revenue goals and deliver high- quality service to telecom customers.
KEY RESPONSIBILITIES:
Sales
& Sales
Support:

Collaborate with the pricing team to validate rate plans, promotional offers, and service configurations.
Respond to internal sales inquiries and assist with the preparation of required documentation.
Ensure alignment with team KPIs and individual targets set by the line manager.
Keep customer records, sales data, and pipeline reports up to date and accurately maintained.
Follow up and execute sales activities for key accounts as assigned by the line manager.
Support the sales team in preparing quotations, drafting proposals, and processing contracts.
Coordinate both pre- sales and post- sales processes to ensure seamless onboarding and service activation for customers.

Operations:

Track sales orders through the operational workflow, identifying bottlenecks and resolving issues.
Monitor SLAs and KPIs related to sales, operations and service activations.
Ensure timely order processing, provisioning, and service delivery in collaboration with product and technical teams.
Coordinate logistics to ensure accurate and timely delivery.
Collaborate with finance to ensure proper billing and revenue recognition.
Assist in the creation and implementation of sales and operational procedures and best practices.

Reporting and Analysis:

Support budget planning and resource forecasting for the sales team.
Support in analyzing sales trends, customer feedback, and operational metrics to identify improvement opportunities.
Generate sales pipeline, sales performance reports, dashboards, and forecast updates.

Cross- Functional Coordination:

Serve as a point of contact for escalations related to order fulfillment and service issues.
Liaise with product, marketing, and IT teams for product launches and sales enablement materials.
Organize training sessions and onboarding for new sales team members regarding tools and processes.

Qualifications:

2–5 years of experience in sales support, operations, or telecom service delivery.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to work cross- functionally in a fast- paced environment.
Proficiency with CRM tools (e.g., Salesforce, Zoho), Microsoft Office, and data analysis tools (Excel, Power BI).
Bachelor&039;s degree in Business Administration, Telecommunications, or related field.
Familiarity with telecom products (e.g., internet, mobile, VOIP, leased lines, MPLS) is a strong plus.
Excellent communication and problem- solving skills.

Preferred Skills:

Understanding of channel sales models and B2B telecom operations.
Experience with telecom billing or provisioning platforms.

BENEFITS:

Probation period salary is 100% of the official salary.
Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.).
15 days of annual leave, 3 remote work days per month.
A creative and modern working environment.
Comprehensive health and accident insurance.
Competitive salary package (Base salary and performance bonuses).

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Cập nhật gần nhất lúc: 2025-08-01 23:45:03