SALES SUPPORT SPECIALIST (E-COMMERCE)

Salesforce CRM: Maintain accurate customer records in Salesforce CRM, ensuring data integrity and completeness.
Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.
Technical Support
&
Customer Service:

Process warranty claims and service requests, coordinating with relevant teams for timely resolution.
Collect customer feedback to identify areas for product and service improvement.
Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
Respond to customer inquiries, resolve issues, and deliver excellent customer service.

Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.
Reporting: Prepare sales reports and presentations for internal and external stakeholders.

Proficiency in E- Commerce platform. Ability in English is a plus
Proven 1- 2 years of experience in an Administrative or Sales Admin, Services Admin, Customer Service
Proficiency in Salesforce CRM. Microsoft Office Suite, and other relevant software
Strong communication and administrative skills. Ability to team- work

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-19 21:45:02