SAP Application Support (FICO) – French Speaking

As an Application Support Executive, you will support your colleagues in the Group by solving their incidents or requests that support their functional business applications.
Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.
Job Description

Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.

At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Fluent in French and English is mandatory.
Motivation, responsiveness, interpersonal, analytical.
Someone who has a sense for training using digital tools is a plus.
Sense of service and customer orientation.
Experience of analyzing and documenting user need and requirements.
Strong background in Finance and Banking.
Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP system is a big advantage.

General Skills

Good interpersonal skill.
Rigorous, concerned for the quality.
Team and collaborative spirit.
Can- do attitude.
Methodical/ Organized.

Professional, Open- minded and Creative Environment:

Fostering mutual respect and understanding.
Great teamwork with Agile mindset.
International, friendly, proactive, supportive workplace.
Strong sharing culture to improve individual development.

Individual Development:

Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...).
Extensive training and in- depth knowledge sharing sessions.
Individual empowerment.

Special Care for Employee:

Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
Sport, personal activities sponsor.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Up to 2- month performance bonus.
Various attractive teambuilding activities and company trip.
Dell laptop and external monitor for your work.
100% salary on probationary period.
Work from home 2 days/ week.

Cập nhật gần nhất lúc: 2024-10-15 01:00:03