Team & Operation Management
Manage, build and continuously improve sea freight operation processes to ensure efficiency, accuracy, and service quality.
Provide backup support when team members are on leave.
Plan, assign, supervise, and optimize daily tasks for the Sea Freight team.
Handle complex operational issues that staff cannot resolve.
Monitor staff performance and ensure operational KPIs are achieved.
Booking Control & Shipment Management
Supervise booking requests and ensure booking confirmations are issued to customers within the committed timeline.
Closely monitor shipment status and proactively resolve operational problems.
Ensure all shipment handling tasks are completed on time and in compliance with SOPs.
Control and manage the “dummy booking list”, especially during peak seasons.
Coordination with Documentation Team
Provide agent and carrier information to Documentation staff to ensure smooth shipment execution.
Ensure smooth coordination between Sea Freight Operations and Documentation for accurate and timely document processing.
Confirm, implement, and hand over SOPs to the Documentation team.
Pricing & Agent Support
Provide sea freight rates for import and export shipments to overseas agents.
Support the Sales and Customer Service teams with operational and routing solutions when required.
Vendor & Carrier Relationship Management
Develop, maintain, and strengthen relationships with shipping lines, NVOCCs, trucking companies, and overseas agents.
Provide regular feedback and improvement suggestions to the General Manager/Operations Director.
Monitor and control service quality of carriers and suppliers.
Complaint Handling & KPI Management
Handle internal complaints from other departments.
Handle customer complaints related to sea freight operations.
Implement CAPA (Corrective and Preventive Actions) for operational issues.
Evaluate and manage KPIs of Sea Freight team members.
Reporting
Prepare monthly operation performance reports of the Sea Freight Department.
Prepare monthly lifting reports (shipment volume reports).
Training & Team Development
Participate in building and improving operational workflows and SOPs with Management and related departments.
Develop training programs in coordination with Management and related departments.
Train and onboard new employees in the Sea Freight team.
Compliance & Process Improvement
Proactively propose solutions and improvements to enhance operational efficiency and service quality.
Continuously update knowledge of regulations related to shipping, international transportation, and logistics.
Ensure proper filing and storage of operational and shipping documents in accordance with company policy and legal requirements.
