Senior Account Leader

ACCOUNT: 80%
Client Services:
- Continuously strengthen the relationship between Rivico, clients, and business partners, as well
as promote the agency&039;s culture and values.
- Manage daily client relationships, build and maintain strong working relationships so that
clients trust and value your opinions.
- Regularly communicate with clients – respond to requests, attend meetings, provide status
reports, gather information & conduct research, manage timelines, and obtain approvals.
- Provide strategic advice to clients based on a deep understanding of marketing, branding, and
- Manage client expectations and satisfaction to high standards in every campaign.
strong knowledge and experience of social platforms.
- Lead a team to deliver the highest level of client service.
Project Management:
- Manage accounts and execute campaigns from start to finish, as well as project performance.
- Monitor campaign and project performance, timelines, human resources, and budgets, and
- Collaborate with the internal team to develop plans and lead presentations.
regularly report to the Manager.
- Complete projects according to specific schedules and within agreed budgets & KPIs.
- Use your communication skills to creatively and strategically push both clients and the internal
- Identify and resolve issues before they arise.
team.
- Work collaboratively with other internal teams, including Planning, Creative, Media, and other
for clients.
companies in Rivico Group (Umedia, Vibula, PerA Solution, DTV, etc.) to ensure the best results
- Develop case studies to build the agency’s reputation and credentials.
- Control the project’s profit and loss to ensure the required profitability for the agency.
Team Development:
- Develop team members to meet the company’s business needs, such as assigning tasks,
managing team workload and performance, and providing timely feedback to team members
periodically.
- Provide training and guidance to team members to enhance their skills and knowledge in client
service, project management, and team management.
- Inspire all related teams and solve everyone’s difficulties; listen to team members&039; concerns and
motivate them; recognize good performance and manage underperformance.
BUSINESS: 20%
Current Clients:
- Create opportunities to grow revenue in assigned accounts.
- Advise clients in the right direction based on the agency’s capabilities and client needs.
- Build trust and maintain good relationships to promote business expansion with existing clients.
New Clients:
- Support the BD team in approaching new clients to drive sales.
- Acquiring new clients and new services for the agency is a plus.

- Excellent written and verbal communication skills, presentation skills (English is an advantage).
- Proactive, positive attitude, creative thinking, strong problem- solving skills, willingness to learn, adapt, and work in a dynamic and fast- paced environment.
- Excellent account management skills based on a deep understanding of marketing, branding; strong knowledge and experience in social platforms (Creative, Social Content, Social Media, KOL/Community, etc.).
- Excellent project management skills, with experience in managing budgets, human resources, and schedules.
- Capable of working independently and supervising a team of 2- 3 Account Executives.
- Strong teamwork skills and the confidence to lead and motivate a team (not only the Account team but the entire project team).
- Ability to manage multiple projects simultaneously while paying strict attention to detail and budget constraints.
- At least 2 years of experience in account management in Branding agencies, Booking Agencies, Digital Agencies, or related fields.

- Annual performance review and promotion.
- 13th- month salary, annual bonuses.
- Company trips, year- end parties, team building.
- Occasion- based benefits such as Women’s Day, Independence Day, Tet holidays, etc.
- Salary: 12.000.000 – 20.000.000
- 12 annual leave days per year.

Cập nhật gần nhất lúc: 2024-11-16 08:20:02