Senior Admin Specialist

Responsible for coordinating, organizing, and supervising all administrative and logistical activities at the Contact Center. The goal is to ensure a stable working environment, sufficient equipment, compliance with internal procedures, and effective support for the call center&039;s operations.
MAIN RESPONSIBILITIES:
Administrative Management:

Coordinate with the IT and technical departments to set up, maintain, and repair end- user equipment.
Ensure facilities, seating, and equipment (PCs, headsets, network, IP phones, printers, etc.) are always ready for call center staff
Manage the issuance and retrieval of assets and tools when staff join, leave, or change positions.

Personnel and Shift Coordination Support:

Control related forms and documents: leave applications, shift change requests, administrative incident reports.
Monitor staff attendance at the beginning and end of shifts, and help record personnel status (absent, on leave, shift change).
Coordinate with Workforce/Scheduler to ensure accurate input data for shift planning.​

Logistics and Facility Management:

Propose equipment maintenance and replacement when necessary to ensure uninterrupted operations.
Act as a liaison for receiving and communicating information related to electricity, water, air conditioning, meeting rooms, and floor activities among relevant parties.

​4. Event Organization and Internal Communication:

Coordinate with the HR/Communications department to convey administrative announcements, regulations, and operational guidelines.
Support the organization of internal programs for employees: birthdays, awards, team- building activities, etc..

Stationery Tracking:

Propose other items if needed.
Track tools and stationery, and coordinate with the general administration department for proper allocation and distribution.

Reporting:

Prepare periodic administrative reports on incidents, SLA processing, etc..

JOB REQUIREMENTS:
Education: College/University degree in Administration, Office Management, Human Resources Management, or a related field.
Experience:

At least 3 years of experience in administration, with a minimum of 1 year in a Contact Center environment or similar (call center, BPO, etc.).
Experience in coordinating an administrative team or implementing asset/operations management systems is a plus.

Skills:

Priority is given to candidates who know how to use asset and task management software (Trello, Jira, Notion, etc.).
Strong organizational, time management, and problem- solving skills.
Proficient in MS Office (Word, Excel, Outlook).

Work Attitude: Proactive, responsible, honest, able to work independently, and has a strong sense of support.
BENEFITS:

Opportunity for career advancement to a management position.
Professional and dynamic working environment.
Full participation in social insurance, health insurance, unemployment insurance, and annual holiday/vacation entitlements.
Competitive salary.

ĐỊA ĐIỂM LÀM VIỆC: 345 Phạm Văn Bạch, Phường 15, Quận Tân Bình (Trong tuần sẽ làm 1- 2 ngày tại Văn Phòng Quận 9, còn lại làm tại Tân Bình)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-08-16 07:45:02