Job Purpose
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company&039;s regulations/processes, ensure progress and quality of assigned work.
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process
Key Accountabilities (1)
General Responsibilities:
- Strictly follow AMC&039;s Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with AMC&039;s training and work arrangements
Key Accountabilities (2)
Professional Responsibilities
Implement the field strategy, search, verify information and urge customers to pay back debts :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high- risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
- Evaluate and analyze the current situation of customers and/or operational status
Participate in fraud detection in the operational process:
- Key Relationships- Direct Reports
- Key Relationships- Direct Manager
- Coordinate with related parties to provide customer information with the consent of competent approval.
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Manager, Field Debt Collection/ Senior Manager, Field Debt Collection
None
- Key Relationships- Internal Stakeholders
Key Relationships- External Stakeholders
Relevant functions at AMC
- Professional departments/branches/transaction offices of the debt transferor;- Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,...- Other relevant organizations and individuals.
