Senior Air Freight Executive

Performance (40%)

Complete billing process (DN/CN/SOA) and finish job files before deadline.
Manage client system work items within SLA and monitor team KPI weekly.
Make airfreight documentation accurately and on time (booking, confirmation, tracking & tracing).
Coordinate closely with carriers, customers, agents, and commercial team in compliance with SOPs.
Monitor CS team daily, control escalation, solve problems promptly, and provide excellent customer service.
Generate MAWB/HAWB/Manifest/SID and related documents correctly.

Customer Satisfaction (15%)

Complete claim process (if any) and coordinate with other BUs to ensure best service.
Handle external and internal customer complaints professionally and satisfactorily.

Operation Excellence (15%)

Propose initiatives for process improvement and efficiency enhancement.
Monitor customer complaints, delivery status, and service quality.
Ensure compliance with company regulations, SOPs, and applicable laws.
Reduce operational errors, monitor KPIs, follow up AR/CS for payment support.

Human Resource Management (10%)

Attend internal/external training courses and company activities to improve skills.

Bachelor, college of foreign trade economic

Knowledge of Transportation industry
Good in English (B Level)
Min 2 years – experience of the role
Good Computer skills (MS Office)
Working for Logistics, Transportation, Express …is preferred

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-19 12:25:02