Senior Butler - Park Hyatt Phu Quoc - Pre-opening stage

Work closely with Housekeeping, Culinary, Engineering and other departments to ensure seamless villa service.
Train and mentor new team members on Butler/Villa Host procedures, communication skills and personalized service techniques.
Assist with villa check‑in/check‑out processes, delivering an elevated and private guest experience.
Personally attend to VIP guests or guests with special requests, ensuring all needs are fulfilled promptly.
Inspect minibar, amenities and items before guest arrival to ensure accuracy and completeness.
Coordinate villa preparation prior to guest arrival: inspect setup, amenities, equipment and cleanliness.
Handle villa service requests: dining arrangements, transportation, decorations, private events, etc.
Monitor villa assets and report damages or maintenance needs.
Supervise and support the Butler/Villa Host team in serving villa guests, ensuring personalized service and the highest standards.
Perform other tasks as assigned by the Villa Manager/Rooms Division Manager.
Act as the key liaison between guests and other departments to ensure maximum satisfaction.

Detail- oriented, attentive and guest- service minded.
Diploma, College or University degree in Hospitality, Tourism or related fields.
Strong communication skills with a polite, friendly and well- groomed demeanor.
Good English communication; additional languages are a plus.
Experience as a Butler/Villa Host or VIP service is preferred; not mandatory for candidates with good attitude and communication skills.
Willing to work shifts, including weekends and holidays; ready to assist guests at any time.
Good organizational skills and effective handling of guest requests.

Training and development plan
3 meals per day including days off
Pre- opening allowance
Annual home leave allowance
Staff accommodation
15 annual leave days
Attractive salary
12 complimentary room nights at Hyatt properties worldwide
Relocation allowance
Service charge allowance during pre- opening
Social and Health insurance as per local law

Cập nhật gần nhất lúc: 2026-03-08 07:25:02