(Senior) CSR Sales Executive

Responsible for the generation of order income and revenue from new and existing large and medium customers mainly through customer visits or industry events. Responsible for region/ area, portfolio or a cluster of customers defined in the sales plan.
- Maintains positive relationships with existing customers to up- sell the service portfolio.
- Documents all activities in the relevant TR IT tools (e.g. Salesforce.com).
- Develops and maintains a customer focused list (together with Area Sales Manager) by proposing focused customers and business opportunities based on marketing leads, own opportunities, certificate expiry lists, market knowledge, etc.
- Responsible for the on- time delivery, quality and follow- up of the quotation according to the customer needs.
- Meets and exceeds sales target: generation of order income and revenue from new and existing large and medium customers as defined in the sales plan.
- Identifies solutions for customer needs, if necessary with the involvement of Subject Master Experts.
- Follows up on quotations with customer (can be delegated to sales support).
- Maintains / grows customer loyalty and ring- fences critical business through regular customer interaction and visits.
- Acquires new customers.
- Generates new leads (e.g. on fairs) and converts assigned sales leads generated by e.g. marketing or other channels.
- Recovers lost customers.
- Conducts the final negotiation of quotation and contracts with the customer in collaboration with relevant
- Executes customer visits and or visits of industry events.
stakeholders / P&L responsible persons and in line with TR requirements.
- Supports the Area Sales Manager in defining the yearly sales plan.
- Participates in regular sales reviews with the disciplinary Supervisor.
- Supports in the cash collection of unpaid / overdue invoices for the customers for which (s)he is responsible. Contact for cross- BF (Business Function) / cross- BS (Business Stream) inquiries from other Sales colleagues.
- Conducts sales analytics in area of responsibility.
- Monitors market and competitors.

- User knowledge in MS Office, Salesforce.com.
- Ideally first experience in Testing Inspection, Certification (TIC) or related field or have experience CSR audit.
- Proven track record in sales.
- University degree
- “Consultative Sales”: 5- 10 years of professional experience in Sales or related area.
- At least 2- 5 years of experience in related area
* Consultative Sales:
- Ability to meet deadlines without supervision.
- Pronounced ability for self- motivation.
- Time management and prioritization skills.
- Business orientation, result orientation, services
- Excellent selling and negotiation skills.
- Pronounced technical comprehension in the field / related area.
- Superb interpersonal skills.

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Cập nhật gần nhất lúc: 2024-09-23 17:55:03