Senior Customer Service

- Ensure customer care service standard of the company is strictly adhered to by every customer service personnel, ensure that SGS&039; customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
- Develop and maintain positive relationships with customers, promoting customer loyalty and repeat business
- Respond to test inquiries and queries from customers and provide a thorough and speedy resolve, handle daily operation of the CS Team (inquiries, quotations, samples receipt/dispatch, buyer information, invoicing, debt collection, etc.).
- Follow up special test orders from EE Key Accounts which produce finished goods such as TTI, Estec, Datalogic, Vinfast, etc with the complicated test items, test plans and special requirements in TAT and Technical Special Requirement.
- Stay up- to- date with company policies and procedures, as well as EE industry standards, such as the Restriction of Hazardous Substances (RoHS) directive, WEEE Directive, REACH SVHC Regulations.
- Manage client complaints such as investigating complaints/claims, suggesting solutions for management’s approval, responding to clients and taking proper actions to improve the situation.
- Review and close required documentation after completing the jobs. Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.).

- Good written and communication skills in English
- Strong problem- solving and customer service skills
- Bachelor&039;s degree in a relevant field or equivalent experience
- Ability to thrive effectively under pressure

Cập nhật gần nhất lúc: 2024-03-19 05:55:25