Mô tả công việc
Mô tả Công việc
As a Senior IT Supervisor, you&039;re responsible for overseeing and managing various IT operations, including ensuring the smooth functioning of the ERP system, particularly Business Central, by troubleshooting issues, adhering to SLAs, and updating documentation. You also play a crucial role in IT operations management, handling tasks like budget planning, infrastructure management, and Office 365 support.
Scope of Responsibilities
ERP Maintenance & Support (50%)- Business Central
Review, update and create documentation.
A strong desire and ability to learn new platforms and technologies.
Liaise with other departments and end users to successfully deliver services.
Troubleshoot, resolve and escalate requests.
Expected to complete work- related training and learning with the goal of
btaining relevant Microsoft Certifications.
Adherence to standard tools, processes, and practices as defined.
Work to achieve SLA targets.
IT Operation Management (30%)
IT SOP development & applied automation.
IT BCP development and maintenance of IT service management system
Planning & controlling of IT budget.
Infrastructure operations: Physical and Virtual Servers, Core network, Security
Security applications management to comply with Group government
applications, ServiceDesk team.
Office 365 apps training (Power BI, Business Central...) & support business departments.
Report & Dashboard Maintenance (20%)
Manage user access to ERP Business Central Report
Expected to complete work- related training and learning with the goal of
IT SOP development & applied automation.
Review, update and create documentation.
IT BCP development and maintenance of IT service management system
applications, ServiceDesk team.
Manage user access to Power BI & Dashboard Report
Office 365 apps training (Power BI, Business Central...) & support business departments.
Troubleshoot, resolve and escalate request related to existing reports
Planning & controlling of IT budget.
Security applications management to comply with Group government
Work to achieve SLA targets.
Adherence to standard tools, processes, and practices as defined.
Infrastructure operations: Physical and Virtual Servers, Core network, Security
Manage user access to Power BI & Dashboard Report
Troubleshoot, resolve and escalate request related to existing reports
Manage user access to ERP Business Central Report
A strong desire and ability to learn new platforms and technologies.
Liaise with other departments and end users to successfully deliver services.
btaining relevant Microsoft Certifications.
