JOB PURPOSE
The Receivable Accountant (Dispute)
disputes related to outstanding invoices. This role requires a strong analytical mind, excellent
minimize financial losses.
is responsible for managing and resolving customer
communication skills, and a deep understanding of accounting principles. The individual will
collaborate closely with various departments to ensure timely resolution of disputes and
RESPONSIBILITY AND AUTHORITY
Dispute Management:
Escalate complex disputes to management for further action.
Negotiate with customers to reach mutually agreeable solutions.
Collaborate with sales, customer service, and legal departments to resolve disputes.
Investigate and gather necessary documentation to support dispute resolution. Communicate with customers to clarify disputed items and gather required information.
Identify, analyze, and categorize customer disputes.
Data Analysis
Prepare dispute reports and metrics for management review
Analyze dispute trends to identify root causes and implement preventive measures.
System Maintenance
Maintain accurate records of disputes and their resolution.
Update dispute management system with relevant information.
Dispute Management Expansion
Assist in the development of dispute resolution policies and procedures.
Manage dispute escalation process and communicate with legal counsel.
Develop and implement dispute prevention strategies.
Conduct root cause analysis for recurring dispute types.
Prepare detailed dispute analysis reports for management.
Participate in process improvement initiatives to streamline dispute resolution.
Collaborate with IT to develop automated dispute resolution tools or systems.
Customer Relationship Management
Build strong relationships with customers to facilitate dispute resolution.
Provide excellent customer service throughout the dispute process.
Handle customer complaints professionally and effectively.
Identify opportunities for upselling or cross- selling during the dispute resolution process.
Collections
Initiate collection efforts for disputed amounts where applicable.
Coordinate with the collections department on disputed accounts.
Follow up on disputed invoices to encourage timely payment.
