Senior Order Processing Executive

YES4ALL TRADING SERVICES COMPANY LIMITED
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
2 - 3 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Yes4All is one of the leading brands for home sporting goods & furniture in the e- commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 300 young and talented members with expert knowledge and experience in the e- commerce industry.
We are on an ambitious journey to dominate not only Amazon‘s sporting goods market but also to enter new e- commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E- commerce, Yes4All started to provide end- to- end ecommerce- enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
JOB DESCRIPTIONS
Sales Operations

Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
Carrier claim: claim money from shipping carrier
After Sales operations- Process return items in WH
Solving ad- hoc issue during and after order delivery
Work with warehouse team to create carton label, shipping label and manage last mile delivery
Dispute chargebacks, fines

Customer Service

Reply customer‘s concerns, issues, inquiries on different channels
Process return and refund to customers according to sell channels and company‘s policy
Ensure all tasks are done within required timeframe set out by department procedure
Collect, Handle bad reviews from customer

Project Management

Meets deadlines, makes sure projects/activities are finished in time, time- management
Working Time
Understand the company overall (background, systems,…)
Service Provider
Ensure excellent standard of service is provided and maintained

Yêu cầu công việc

SKILL AND EXPERIENCE

Good at Microsoft Excel and proficient in English
Pursue good communications, problem- solving and time- management skills
Be able to work in team and coordinate with other departments
Around 2- 3 years of working experience.
Bachelor‘s degree in economics, business administrator or related majors.

WHY YOU WILL LOVE JOINING US?
FOR YOU TO JOIN

Activities: company trips, team- building, and other customized monthly bonding events.
Financial Well- being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
Annual leaves: 16 days off and 01 Birthday Leave per year.
Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
Working Environment: dynamic, friendly environments with working time flexibility, and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
Salary review: annually or on excellent performance.

FOR YOU TO GROW

Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e- commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E- commerce and Supply Chain industry.
Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.

FOR YOU TO STAY

Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.

And much more, join us and let yourself explore other fantastic things!

Quyền lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-28 08:15:02

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YES4ALL TRADING SERVICES COMPANY LIMITED

Quy mô: Cập nhật
Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Nhân viên kinh doanh
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
2 - 3 Năm
Trình độ yêu cầu
Đại học
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
27/09/2024
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