Job Purpose
Manage and be responsible for activities related to product/ Solution/ Journey development and management for division through:
Product/ Solution/ Journey policy và guidelines
Product/ Solution/ Journey design, embedded with customer experience required
Provide training knowledge on Product/ Solution/ Journey
Other tasks assigned by department Head/Director
Key Accountabilities (1)
Deploy, coordinate with stakeholders and participate in the development and administration of policies related to customers:
• Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Division in accordance with the law, Techcombank&039;s general policies và customer&039;s need.
• Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;
• Building and managing product trees and related documents of customers;
Development of products/product packages/Business programs/solutions
• Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning
• Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub- segment/region/sub- sector on the basis of CVP
Building operating procedures – systems and services
• Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications
• Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes
Price and fee policy:
• Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub- segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.
• Develop and manage pricing policy/governance framework for customers
Monitoring/coordinating product portfolio management/product packages/solutions/promotions
• Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency
Project:
• Participate in projects related to products/solutions for business customers
Training and capacity development:
• Drafting training documents for Products/Solution
• Participating in and implementing sharing / training / coaching for consulting forces on products and solutions
Other tasks assigned by the department head
