• Manage personal accounts, which assigned by Director of Sales.
• In conjunction with Revenue Manger, provide timely and relevant information on hotel trends, to enable the Executive Committee to make pro- active decisions to improve the profitability of the hotel.
• Analyze the activities of competitor hotels, including their customer base, with the aim of developing and securing new business and providing a market advantage
• Provide a professional, advisory and executive support service to Director of Sales, and General Manager to assist in meeting the strategic goals of the establishment.
Records the statistics of his/her accounts.
Presents a summary of his/her visits to DOSM on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.
Records all daily sales calls.
Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.
Ensures that all new clients have no negative credit references.
Conducts group briefing to other staff within the corporate section when required.
Submits production reports on his/her list of accounts on a monthly basis.
Keeps a record on former, existing, potential clients and a profile of each of them.
Organizes regular visits in accordance to a predetermined plan.
Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
• Provides after- sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Negotiates with the clients.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
• Ensures that all complaints have initiated follow- up action.
• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.)
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections, etc., of the hotel.
• Receives in the hotel any important guests whom he has approached.
• Confirms verbal proposals in writing.
Other Responsibilities
• The Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system.
