Senior Sales & Service Operation Specialist

This position will be responsible for the processing of sales and service orders of Medical Technology segment, overseeing the daily sales and service operation. This involves dealing with customer requests, dispatching jobs to engineers and providing quotations to the customer.
• Good housekeeping of documents in share folder
• Able to identify issues and work with stakeholders to resolve
• Good time management to handle tight deadline
• Able to provide good knowledge/guidance of the workflow for order processing
• Able to manage the demo and inventory
1st level key user for CRM and adapt the new features to daily task
• CRM and Mobile X training/refresher course conduct to the engineer when necessary
• CRM and CPQ training/refresher course conduct to the sales rep when necessary
Sales operation
• Work with Sales and service team for tender submission
• Maintain shared folder to record all sales related documents
• Sales order processing in CRM, ensure data entry accuracy
• Ensure all local demo loan are updated in system.
• Preparation of sales contract documents
• Coordinate task with sales to ensure smooth operations pre installation (shipment arrival, doc- uments preparation, functional check).
• Work with finance team in write- off process
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
Service operation
• Trainning & mentor, consultant for new employee related to Med service).
• Work with logistics to return of defective goods or exchange
• Ensure all spare part inventory are well tracked and tools inventory are calibrated on time.
• Maintain NPS survey sending in/out on time.
• Coordinate with engineers and other business support function for post installation operation (ibase entry and invoicing).
• Ensure service quotations, contracts were well managed.
• Work with logistics team to purchase new tools, calibration tools and loan process.
• Key user of Service system and can training to the team
• Maintain Utilization monthly report for service engineer.
• Support adhoc project of Med Service team (if any).
• Maintain new installation ibase in system.
• Work with quality control, sales, service team to assist recall project for product, spare parts.
• Ensure PM order list is well prepared weekly.
• Daily service order processing in CRM, Mobile X, ensure data entry accuracy
• Handling incoming customer enquires via service hotline and dispatching jobs to Service engi- neers

Travel and training in oversea (SEA, Germany...)
Health Insurance policy for employees & dependents in accordance with the company
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Salary and Bonus scheme in accordance with company policy

Cập nhật gần nhất lúc: 2024-04-05 07:35:44