Service Engineer (Hotline, Chatbox,...)

Technical consultation for field technicians (FTC – Chatbox)
- Find and resolve problems for field technicians.
- Receive requests from field technicians for technical advice.
Technical consulting for customers (Hotline channels)
- Receive calls from users, agents, Pro- shop, technicians, contractors... through the following means: phone, Zalo, email, web…..
- Technical advice on installation, product features, technical specifications... as well as explanation and support for simple troubleshooting (water leaks, error code check- remote, instructions on how to use the machine), cleaning the filter...) for customers.
Enhance technician skills:
- Coordinate with the Human Resources Department to organize classes to improve soft skills and management skills for the Service Department
- Coordinate with the Product Marketing Department to organize new product introductions for the Service Department
- Organize classes to remind service skills: customer care, technical expertise, service policies... for groups of technicians with low performance
- Periodically organize service skills competitions, find outstanding candidates to participate in regional and global competitions
- Coordinate with the Training Department to study and develop documents related to new features, new products and training of field technicians.
Develop appropriate processes for performing services at the construction site.
Apply technology to technical support – Thinklet/Cloud Service, VRV Health Check ,….
Support the nationwide in handling difficult cases, repeated or never- before- seen errors (rare)...

Minimum 3- 5 years of experience in the commercial HVAC industry.
Strong technical skills relevant to HVAC systems and equipment.
Excellent customer service skills with a positive, "can- do" attitude.
Good at English, both verbal and written.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-11 15:25:03