Service Desk Engineer

As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:

Direct unresolved issues to the next level of support personnel
You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
Install and configure computers, operating systems, and applications
Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
Replace parts as required
Support the roll- out of new IT devices and applications, ensure the protection of computer facilities
Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems

Yêu cầu công việc

Good communication skills and advanced level of spoken and written English.
At least 3 years experience in IT services
Good- solvingical and evaluative skills;
Self- study on new technology and willing to improve on technical skills;"
Basic User & Group Active Directory and cloud
Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
An ability to adapt to different demands
Have an IT certificate or other equivalent diploma
Advocate of the clien- oriented mindset.
A high working discipline
Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)

Nice to have:

Certifications on Amazon AWS / Azure
Experience as a database administrator (DBA)
Experience working for a foreign company

Flexible working time
Loyalty programs
Performance bonus of up to 4 months‘ salary
Good work- life balance
Premium healthcare insurance
Professional European- based company
Attractive salary
Well- being activities
Annual company trips and team- building events
Structured training & development roadmap
Opportunities for travel to Europe
Hybrid home/office working model

Cập nhật gần nhất lúc: 2024-12-13 11:15:03