Service Manager (night shift)

POSITION SUMMARY:
Oversee the workflow of large scale banking data processing BPO teams in Hochiminh and CanTho. Ensure smooth operations, strong customer satisfaction, and timely delivery of banking service processing. Guide and support staff, resolve complex issues, and take ownership of project performance
Working time: Night shift.
Project management
− Provide accurate inputs and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD)
− Make sure new projects are implemented successfully, by:
− Coordinate with other relevant people/departments for project testing/UAT and transfer the knowledge to related people through training
− Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved
− Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals
− Join training sessions with customers to gather their requirements
− Monitor project on a daily basis and make improvements/adjustments when needed
− Support/supervise Service Assistant during project running
− Provides expert understanding of banking services (focusing on payment processing, lockbox management areas, processes and equipment)
General management
− Cooperate with Operations Management unit to have proper resource planning
− Provide accurate and timely information for related departments when required
− Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision to the projects
− Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency
Others
− Ensure other tasks assigned by Senior Service Manager are completed in good quality and delivered as committed
− Escalate to higher management for anything which is beyond authority or poses risks to the projects

Education:
− University degree
− Excellent in English
Technical skills and experience:
− Demonstrate flexibility in working time to join late calls with US clients
− At least 2- 3 years of working experience in production or human resource management
− Strong presentation expertise is required, with the ability to clearly present project performance, insights, and proposals to US clients and internal stakeholders
− Having experience in banking service or financial documents is an advantage
− MS Office (Word, Excel, PowerPoint)
Soft- skills:
− Planning and analytical skill
− Leadership and supervision skills.
− Communication and interpersonal skills.
− Team working skill
− Negotiation skill
− Presentation skill
− Problem solving
Attribute:
− Strong multi- tasking abilities
− Hardworking
− Good team player
− Innovation and creativity
Notes:
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection."

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-01-17 11:00:03