ServiceNow Integration Assistant Manager

As a ServiceNow Integration Assistant Manager, you will be responsible for the following tasks:

Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high- quality solutions to our customers.
Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.
Up- to- date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.
Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
Assist the manager to lead the team to provide the day to day support on the system
Develop clear and concise technical & process documentation.

Yêu cầu công việc

Must have:

3- 5 years’ experience with ServiceNOW administration, logic and workflow design.
Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine
Experience in application development using Python and JavaScript is a must
Experience in IT service management.
Minimum 5 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.
Good command of English communication

Degrees & Certifications:

Certified as ServiceNow – Application Developer (CAD)
CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware
Micro certificate – Integration Hub fundamentals
Certified as ServiceNow – System Administrator (CSA)
Certified Implementation Specialist (CIS) – ITSM
ITIL V3/V4 Certification.

Nice to have:

Asset Management certificate will be a plus.

Attractive salary and benefits 
Health insurance for employee + spouse & children 
Professional and multi- culture working environment
Extensive leave up to 21 days per year

Cập nhật gần nhất lúc: 2024-08-25 19:05:02