Shift Manager/Assistant Shift Manager - Quản Lý Ca/Trợ lý Quản lý Ca khối Vận Hành

Position Summary: The Shift Manager is responsible for overseeing the club&039;s operations during specific shifts, ensuring all activities run smoothly and efficiently while maintaining the highest standards of guest service. This role involves managing staff, addressing guest needs, and resolving any operational issues that arise. The ideal candidate will have experience in operational management within the hospitality or gaming industry, excellent leadership abilities, and a strong commitment to providing exceptional guest experiences.

Key Responsibilities:

• Manage staff scheduling for the shift, ensuring adequate coverage and operational efficiency.
• Supervise daily operations during assigned shifts, ensuring compliance with operational procedures and high standards of guest service.
• Monitor and manage gaming floor activities, ensuring adherence to gaming regulations and club policies.
• Address guest inquiries and complaints promptly and effectively, ensuring guest satisfaction.
• Implement and monitor safety and security protocols to ensure a safe environment for guests and staff.
• Lead, motivate, and manage staff, assigning duties and providing feedback to ensure a high level of service and operational efficiency.
• Prepare and submit shift reports, highlighting any issues, guest feedback, and operational performance to the Head of Operations.
• Coordinate with different departments to ensure smooth operations and high- quality guest experiences.

Requirement:
• Proven leadership skills with the ability to manage and motivate a team.
• Strong problem- solving abilities and excellent decision- making skills.
• Flexibility to work in shifts, including nights, weekends, and holidays.
• Exceptional customer service skills, with a focus on guest satisfaction.
• Minimum of 3 years of experience in operational management, preferably in the gaming or hospitality industry.
• Ability to work in a fast- paced environment and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with proficiency in English and additional languages preferred to cater to an international clientele.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
A competitive salary and comprehensive benefits.
Professional development in a fast- paced and innovative environment.

Cập nhật gần nhất lúc: 2024-06-19 16:10:03