[SILVERLAND MÂY] - Front Office Manager/Quản lý tiền sảnh

Maintain accurate guest records and documentation
Ensure that all guest inquiries and requests are handled promptly and efficiently
Resolve guest complaints and issues in a timely and professional manner
Generate and track front desk reports
Implement and maintain front desk policies and procedures
Manage and supervise front desk staff, including training, scheduling, and performance evaluations
Perform other duties as assigned
Oversee the day- to- day operations of the front desk, including check- in, check- out, and guest registration
Stay up- to- date on industry trends and best practices
Represent the hotel in a professional and courteous manner

Proficient in Microsoft Office Suite
5+ years of experience in a hotel front desk or guest services management role
Excellent communication and interpersonal skills
Bachelor&039;s degree in Hospitality Management or a related field
Ability to work independently and as part of a team
Proven ability to manage and supervise staff
Strong problem- solving and decision- making skills
Fluency in English and another language is a plus

Opportunity to work in a fast- paced and dynamic environment
Professional development opportunities
Chance to make a real difference in the guest experience
Competitive salary and benefits package

Cập nhật gần nhất lúc: 2024-04-29 13:45:39