Software Engineer Customer Support Layer-2

SUMMARY
This role is a part of FORTNA’s 24/7 support system, offering Level 2 customer support with constant availability, efficient issue analysis, resolution, and thorough documentation. You&039;ll actively engage with cross- functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
PRIMARY RESPONSIBILITIES INCLUDE

Taking ownership of individual and department goals as agreed upon with the Software Manager.
Responsible for documenting the Root Cause Analysis and steps for resolution each time an issue is resolved.
Responsible for investigating and ensuring timely resolution of issues.
Proficient in technical troubleshooting and software development.
Providing remote support and troubleshooting for legacy WCS systems and WES systems.
Proactively collaborate with customers, the Customer Support team, and other stakeholders to clarify issues.
Responsible for the development of Stability including software bugs or software enhancements.
Have open- minded, ready to learn and share new techniques and technologies. We’re welcome to all of your ideas and contribution to improve productivity.

Yêu cầu công việc

REQUIRED QUALIFICATIONS:

Have experience on troubleshooting to solve issues.
Bachelor’s degree in computer science or related field.
At least 3 years of experience in Java, enterprise application development, concurrent programming.
Proficiency English.
Strong interpersonal, organizational, time management and problem- solving skill.
Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices
Have experience on maintenance projects as plus point.
Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non- technical resource.
Good knowledge of object- orientated analysis and design (OOAD).

Desired qualifications:

Familiarity working with open- source Linux- based technologies.
Availability to work on shift patterns to cover 24/7 roster

Being a part of
FORTNA
, you are offered:

Modern facilities with Laptop Dell Precision 7670 chip i9- 12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
Exciting company outings/events and team building activities,
100% official salary during the probation period; 13th- month salary
Supportive, international, dynamic working environment and talented, culturally diverse teams
Bao Viet Premium health- care insurance for employee and 2 dependents
10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self- teaching any new IT- related concepts)
Competitive salary with annual review
Annual vacations, bi- monthly Happy Hour
Sponsored training and self- development opportunities (English, PMP, CSM...)
A large pantry full of snack, drink, and seasonal fresh fruit
Flexible hybrid working model (5 working days/week, at least 3 days at office), no timekeeping

Take the deal and let&039;s explore many more benefits!

Cập nhật gần nhất lúc: 2024-12-05 19:05:03