Mô tả công việc
CRM system building and implementation.
Establish workflows for data capture while always ensuring data integrity.
Understand business dynamics and set- up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Enable CRM workflow automation and minimize basic transactional tasks.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Responsible for preparing user training material and guidelines.
Ensure clear and referenceable configuration documentation.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
CRM Service escalation support for end- users
Meeting with teams to help them analyze business trends.
Work with team members to solve the big impact issues.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Data analysis support.
Monitor daily data feed, and verify the accuracy of customer data.
Create documentation on case resolution in order to facilitate knowledge sharing with team members.
Attention to detail, to manage the integrity of the CRM data.
Lead communication for platform and process changes.
Drive consistent usage of CRM system and adherence to sales processes.
Must be able to work independently and be team- oriented, reliable, and dependable.
Knowledge of SQL/ Database/ API to &039;Oversee CRM data governance” which will include:
- Reporting
- Data standards
- Data structures
- User access rights
- Data audit
Experience with HubSpot/ Creatio or similar marketing automation system is plus.
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
Patience when handling difficult user cases.
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Ngành nghề: CNTT- Phần mềm, Giáo dục / Đào tạo
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
