Software Product Executive (Crm System)

Mô tả Công việc
CRM system building and implementation.
CRM Service escalation support for end- users
Establish workflows for data capture while always ensuring data integrity.
Ensure clear and referenceable configuration documentation.
Responsible for preparing user training material and guidelines.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Work with team members to solve the big impact issues.
Understand business dynamics and set- up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Meeting with teams to help them analyze business trends.
Enable CRM workflow automation and minimize basic transactional tasks.
Monitor daily data feed, and verify the accuracy of customer data.
Data analysis support.

Yêu Cầu Công Việc
Must be able to work independently and be team- oriented, reliable, and dependable.
Drive consistent usage of CRM system and adherence to sales processes.
Lead communication for platform and process changes.
Create documentation on case resolution in order to facilitate knowledge sharing with team members.
Attention to detail, to manage the integrity of the CRM data.
Knowledge of SQL/ Database/ API to "Oversee CRM data governance" which will include:
- Data standards
- Reporting
- User access rights
- Data structures
- Data audit
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Patience when handling difficult user cases.
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
Experience with HubSpot/ Creatio or similar marketing automation system is plus.

Chế độ thưởng
Nghỉ phép năm
Phụ cấp
Laptop
Đồng phục
Chăm sóc sức khỏe
Tăng lương
Công tác phí
Đào tạo
Du Lịch
Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2024-06-06 15:35:05