Spa Supervisor - Giám sát Spa - Movenpick Resort Cam Ranh

Position Overview
The Spa Supervisor oversees the daily operations of the spa, ensuring exceptional guest experiences, high service standards, and smooth coordination between spa team members. This role includes supervising therapists, maintaining facility readiness, managing training, driving sales, and upholding Mövenpick&039;s brand values.
The Spa Supervisor must lead by example with warmth, professionalism, and a strong commitment to guest satisfaction.
Key Responsibilities
Planning & Organizing

Maintain stock levels and manage inventory for treatment products and operational supplies.
Conduct regular briefings and ensure team awareness of spa promotions, guest profiles, and daily activities.
Ensure spa facilities, treatment rooms, and equipment are always in excellent condition and fully operational
Support the development of new procedures and stay updated with innovations in the spa industry.
Handle guest feedback and complaints calmly and professionally.
Supervise daily schedules, therapist allocations, and operational checklists.

Operations

Ensure compliance with safety, emergency procedures, and spa operation manuals.
Ensure all treatments follow Mövenpick’s standards of excellence
Drive spa sales through upselling, product knowledge, and service communication.
Support the team during peak hours by performing treatments when required
Monitor service quality and guest satisfaction; lead corrective actions when necessary.
Conduct on- the- job training and ensure all therapists are competent and certified in treatments.
Maintain hygiene, cleanliness, preventive maintenance, and grooming standards.

Administration

Track performance targets, sales results, and customer satisfaction goals.
Ensure accurate reporting, attendance records, and participation in meetings.
Maintain SOP adherence and documentation.
Coordinate communication with Rooms Division Manager and related departments.

Requirements:

Certification in massage therapy or wellness treatment techniques.
Minimum 2–3 years of experience as a Spa Therapist, with at least 1 year in a supervisory or senior role.
Experience in luxury hotels or hospitality spa operations preferred.

Offer accommodation and meals for candidates from other provinces.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Competitive salary and service charge based on experience and ability.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Top- tier service charge and 100% salary during the probation period.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2025-12-10 02:30:03