Store Manager

Management
Essential Responsibilities

Set goals and expectations for the operation team using performance review and KPI process.
Hiring, training, motivating, and leading staff by example.
Produce staff roster with a supervisor.
Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
Conduct daily briefings.
Recommend people for hiring and promotion.

Operation

Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health, and safety.
Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
Manage product and packaging inventory to ensure good levels, product freshness and cost control.
Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.

Finance

Track and monitor the sales target, implement the Marketing strategy in- store, adjust when needed.
Handle daily cash management and administration.

Marketing

Work closely with our Marketing team on our in- store sales strategies.
Train and lead the team to execute the Marketing strategy in the store.

Customer Service

Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
Walk around. Talk to our customers.
Manage customer’s complaints or feedback.

Quality Control

Schedule maintenance according to our schedule.
Maintain high standards of quality control, hygiene, health, and safety through SOPs training and enforcement.

Skillsets

Experience in Beverages (R&D, barista, bartender, etc.)
Detailed and result- oriented.
Knowledge and interest in Matcha and Japanese tea are preferred.
Ability to work full time with a flexible schedule
Previous experience leading a team
Previous experience in the hospitality industry
Fluent in Vietnamese, good English. Fluency in other languages is a plus.
Team spirit. Leadership skills. Passion for Customer Service.

Compensation

Yearly bonus
Health Insurance
Annual leave (Based on level)
Social Security
Clear Career Map: Store Manager → Ops Coordinator → Ops Manager
Employee discount on our F&B products
Salary based on experience and skill

Cập nhật gần nhất lúc: 2024-08-26 00:30:02