JOB DESCRIPTION
Customer Service (parents and students premium experience)
Follow strictly potential parents/students’ welcoming procedure
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Do monthly student&039;s progress update phone calls with parents.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals).
Campus Operations & Admin
Ensure students are safely picked up on a daily basis.
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Ensure systems data compliance within campus.
Enhance fun, safe learning environment, high quality classroom experience for all students
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Daily reinforcement for campus’ looks and feels
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
BENEFITS
Learn how to code for beginners
Social insurance, health insurance and unemployment insurance according to the provisions of law
Professional development and training, coaching opportunities
Team building activities, birthday party, 13th month salary
2- month probation with 100% salary
12 days of leave/year
Incentives bonus when campus achieves monthly targets
Professional, young, friendly working environment
REQUIREMENTS
Highly organized, proactive problem solver and attentive to details
Great interpersonal skills & customer service oriented
Written and Verbal English proficiency (no need for certification, CV must be in English)
Has experience in customer service (open for Fresh graduate)
Passion for education, growth mindset and positive energy
