Student Care Officer - Nhân Viên Chăm Sóc Học Viên

Customer Service (parents and students premium experience)

Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Effectively collaborate with other departments to ensure parents & students receive timely support.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Follow strictly potential parents/students’ welcoming procedure
Do monthly student&039;s progress update phone calls with parents.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.

Campus Operations & Admin

Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Ensure systems data compliance within campus.
Ensure students are safely picked up on a daily basis.
Daily reinforcement for campus’ looks and feels
Weekly report to Service Manager for inventory restocking and updates
Enhance fun, safe learning environment, high quality classroom experience for all students
Ensure well plan event flow & student parent experience joining the event to maintain studying community

Has experience in customer service (open for Fresh graduate)
Great interpersonal skills & customer service oriented
Passion for education, growth mindset and positive energy
Highly organized, proactive problem solver and attentive to details
Written and Verbal English proficiency (no need for certification, CV must be in English)

Social insurance, health insurance and unemployment insurance according to the provisions of law
Incentives bonus when campus achieves monthly targets
Team building activities, birthday party, 13th month salary
Learn how to code for beginners
Professional, young, friendly working environment
12 days of leave/year
Professional development and training, coaching opportunities

Cập nhật gần nhất lúc: 2024-08-30 20:30:03