Responsibilities
Customer & Student Support
Have 1- 1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
Distribute the end- of- term reports and half- term reports.
Ensure all phone calls/ text messages are answered promptly and professionally.
Communicate with parents/customers regularly to ensure they are informed of any student issues.
Hold induction sessions for new students.
Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Re- directing phone calls or taking and passing on accurate messages for specific staff responsible for students&039; queries.
Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly.
Support a group of international students regarding attendance, assignments, engagement, and communication in class.
Authorized students who cannot attend lessons and inform teachers accordingly.
Enrichment (Skill – up)
Distribute the lesson plan for each session and work with the Enrichment coordinator to finalize the content.
In charge of an online student club every Saturday morning (Talkfest, Debate, Public Speaking, Innovation, ...).
Send feedback or reports for each club member after the session.
Coordinate and deliver sessions of the Skill- up program.
Participate in planning and supporting offline extra- curricular activities or events.
Duties & Compliance
Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
Providing support to other colleagues to ensure that all priorities are met.
Ensure that all company assets are protected.
Ensure maximum knowledge of subjects and course specifications.
Carry out any other tasks given to ensure that high standards are maintained.
Escalate any safeguarding issues in a timely and confidential manner.
Ensure all company policies and procedures are adhered to.
Update and share positive feedback and case studies with other relevant departments.
Ensure all communications are Data Protection compliant.
Work shift once a week during lesson time (11 am- 1 pm & 3 pm – 8 pm) to support and update students&039; requests promptly (work from home with personal devices).
Requirements
1y+ of experience in related field is a plus
Able to work under tight deadlines and multi- task effectively.
Ability to develop productive relationships with other teams around the network.
Excellent communication skills (oral and written). Language requirements: IELTS 7.0.
Benefits
Gross Salary: 10.000.000- 12.000.000 (agreement according to capacity).
Annual health check.
12 days annual leave; after working for 3 years, get an extra day of leave.
Trained about Cambridge curriculum by seniors.
Salary reviews every year.
Paid sick leaves.
