Responsibilities
Customer & Student Support
Have 1- 1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
Communicate with parents/customers regularly to ensure they are informed of any student issues.
Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly.
Authorized students who cannot attend lessons and inform teachers accordingly.
Support a group of international students regarding attendance, assignments, engagement, and communication in class.
Hold induction sessions for new students.
Ensure all phone calls/ text messages are answered promptly and professionally.
Re- directing phone calls or taking and passing on accurate messages for specific staff responsible for students&039; queries.
Distribute the end- of- term reports and half- term reports.
Enrichment (Skill – up)
In charge of an online student club every Saturday morning (Talkfest, Debate, Public Speaking, Innovation, ...).
Send feedback or reports for each club member after the session.
Participate in planning and supporting offline extra- curricular activities or events.
Coordinate and deliver sessions of the Skill- up program.
Distribute the lesson plan for each session and work with the Enrichment coordinator to finalize the content.
Duties & Compliance
Escalate any safeguarding issues in a timely and confidential manner.
Ensure all communications are Data Protection compliant.
Ensure all company policies and procedures are adhered to.
Ensure maximum knowledge of subjects and course specifications.
Ensure that all company assets are protected.
Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
Work shift once a week during lesson time (11 am- 1 pm & 3 pm – 8 pm) to support and update students&039; requests promptly (work from home with personal devices).
Carry out any other tasks given to ensure that high standards are maintained.
Providing support to other colleagues to ensure that all priorities are met.
Update and share positive feedback and case studies with other relevant departments.
Requirements
Ability to develop productive relationships with other teams around the network.
1y+ of experience in related field is a plus
Excellent communication skills (oral and written). Language requirements: IELTS 7.0.
Able to work under tight deadlines and multi- task effectively.
Benefits
Paid sick leaves.
Trained about Cambridge curriculum by seniors.
Gross Salary: 10.000.000- 12.000.000 (agreement according to capacity).
12 days annual leave; after working for 3 years, get an extra day of leave.
Annual health check.
Salary reviews every year.
