Responsibilities:
Customer & Student Support:
Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Support a group of international students regarding attendance, assignments, engagement, and communication in class.
Distribute the end- of- term reports and half- term reports.
Ensure all phone calls/ text messages are answered promptly and professionally.
Re- directing phone calls or taking and passing on accurate messages for specific staff responsible for students&039; queries.
Authorized students who cannot attend lessons and inform teachers accordingly.
Hold induction sessions for new students.
Have 1- 1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
Communicate with parents/customers regularly to ensure they are informed of any student issues.
Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly.
Enrichment (Skill – up):
Participate in planning and supporting offline extra- curricular activities or events.
Distribute the lesson plan for each session and work with the Coordinator to finalize the content.
Send feedback or reports to each club member after the session.
In charge of an online student club every Saturday morning (Talkfest, Debate).
Manage NVA Social Space and post interactive content with students.
Support regular activities such as the Nisai Show, Proud Nisaiers, and other online competitions.
Duties & Compliance:
Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
Ensure that all company assets are protected.
Carry out any other tasks given to ensure that high standards are maintained.
Ensure all communications are Data Protection compliant.
Update and share positive feedback and case studies with other relevant departments.
Providing support to other colleagues to ensure that all priorities are met.
Ensure maximum knowledge of subjects and course specifications.
Work shift once a week during lesson time (11 am- 1 pm & 3 pm – 8 pm) to support and update students&039; requests promptly (work from home with personal devices).
Ensure all company policies and procedures are adhered to.
Escalate any safeguarding issues in a timely and confidential manner.
Requirements:
Able to work under tight deadlines and multi- task effectively.
Excellent communication skills (oral and written). Language requirements: IELTS 7.0.
1y+ of experience in related field is a plus.
Ability to develop productive relationships with other teams around the network.
Benefits:
12 days annual leave; after working for 3 years, get an extra day of leave.
Annual health check.
Paid sick leaves.
Trained about Cambridge/Pearson curriculum by seniors.
Salary reviews every year.
Working hours:
Place: Gold Tower Building, 275 Nguyen Trai, Thanh Xuan, Ha Noi.
One Saturday work at the Office: 9:30 AM to 4:30 PM.
Saturdays: 9:00 AM to 12:00 PM (work from home according to the enrichment sessions schedule).
Mondays to Fridays: 9:00 AM to 5:45 PM (work at the office).
