Supervises all SCS products: Air, Ocean, Brokerage and Contract Logistics
• Monitors daily operations to ensure performance indices (e.g., balanced scorecard, etc.) are being met and to investigate variances for development of corrective action plans.
• Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are met within projected time parameters.
• Reviews operational benchmarking to support continuous process improvement.
• Contributes to special projects to promote business enhancements (e.g., new applications, systems support, etc .)
• Evaluates quality goals to identify process improvements needed.
Participates in Monitoring and Overseeing Financial Performance
• Reviews shipment profit and loss data to assess performance and identify changes in the account strategy.
• Reviews monthly financial reports to compare actual performance against plan.
• Monitors Days Sales Outstanding and the claims process to ensure revenue and cost control objectives are achieved.
Supports Supply Chain Solutions (SCS) Business Development
• Collaborates with Solutions group to develop and apply air, ocean, brokerage, warehousing pricing, pricing models, and pricing guidelines for customers.
• Assists SCS Sales to secure new business opportunities.
• Supports SCS sales initiatives and organic revenue growth to increase SCS business.
• Identifies current and long- term business development opportunities with other divisions of a client organization to increase revenue.
• Supports regional sales staff to implement business development efforts at the local level.
Promotes Vendor Relations
• Maintains working relationships with carriers/vendors to gain awareness of new developments and modifications within the industry.
• Facilitates regular carriers to review performance and develop solutions for chronic issues (e.g., delayed shipments, damaged freight, etc.) that affect service quality.
• Builds and maintains relationships with vendors to negotiate and secure competitive rates and quality service standards.
• Participates in the development of vendor partnerships with commercial truckers, warehouses, appointed brokers, carriers to secure space and/or service to meet customer needs.
Supervises and Develops Others
• Provides on- going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS&039;s policies and procedures in a timely manner to motivate and foster teamwork.
• Determines employees&039; training needs to produce continuous development plans.
