Support Center/ Call Center Support

Job Summary:
The Travel and Expense Officer for Support Center / Call Center is responsible for providing first- line support to associates regarding travel and expense policies, procedures, and systems. This role involves handling inquiries, resolving issues, and ensuring compliance with company policies in a call center environment. First level support for internal Bosch travelers on travel planning, as well as on- trip and post- trip related questions. Travel and Expense Officer – Support Center / Call center will be working within a Service Organization of Bosch Company called as GS (Global services) and will be under supervision of a Team Lead for daily operations.
Main attributions and responsibilities
• Offers Support to colleagues via internal communication platforms.
• Supports travelers in case of tool and handling errors for the cloud- based travel solution and mobile application.
• Provides hands- on and ad- hoc help/solutions to ensure a smooth business trip for Bosch travelers.
• Consults travelers on valid legal and central directive instructions, as well as optimal travel tool usage.
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.
• Performs any necessary backOffice activities in the Travel to Expense area.
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company.
• Offers Support to the SME in more complex tasks.
Customer Support
• Respond to questions within SLA (Service Level Agreement) regarding expense claims, travel bookings, and policy interpretations.
• Resolve issues and complaints within SLA (Service Level Agreement) related to travel arrangements, expense reimbursements, and system errors.
• Performs daily activities in terms of Employee Dispute management.
• Develop and maintain documentation, including FAQs.
• Identify common issues and trends to improve support processes.
• Serve as the primary point of contact (online 8AM to 5PM) for travel and expense- related inquiries from associates.
Policy and Compliance
• Provide guidance on proper documentation.
• Interpret and apply the organization&039;s travel and expense policies.
System Support
• Troubleshoot basic technical issues related to travel and expense platforms.
• Assist users with travel booking systems and expense management tool (bTravel).
• Guide employees through the process of submitting expense reports and travel requests.

Flexible working time and working modelLunch and parking allowance
Premium health insurance for employee and 02 family members
Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…
13th- month salary bonus + attractive performance bonus (you&039;ll love it!) + annual performance appraisal
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
15++ days of annual leave + 1- day of birthday leave

Cập nhật gần nhất lúc: 2025-10-20 20:50:03