Support Engineer (System Engineer, Linux)

SUMMARY
The Support Engineer’s role is to ensure the stability, integrity, and efficient operation of client information systems that support core Fortna software functions. This is achieved by monitoring, maintaining, supporting, and optimizing all client infrastructure systems and internal development environments. The Support Engineer will apply proven communication, analytical, and problem- solving skills to help identify, communicate, and resolve issues to maximize client success.
PRIMARY RESPONSIBILITIES INCLUDE
• Proactive System Management: The job requires proactive management of systems, including applying patches and upgrades, optimizing performance and resources, and conducting audits for security and disaster recovery. It also involves maintaining data center equipment and ensuring system connectivity.
• System Operations and Support: This role involves managing the day- to- day operations (24x7 escalation support on a rotating schedule) of software and systems, providing support for client incidents and requests, responding to alerts, and ensuring system stability and performance. It includes deploying new systems, following change management procedures, and adhering to service level objectives.
• Collaboration and Documentation: Collaboration with cross- functional teams is essential to identify and resolve client system issues. Additionally, creating and maintaining documentation related to system configurations and service records is a key responsibility. This role also involves monitoring system performance and providing performance statistics and reports.

Yêu cầu công việc

• Working knowledge of storage area network and network attached storage systems.
• Proficient with other open- source operating systems and applications.
• Strong understanding of Virtual Private Networking and other remote access tools.
• Proven experience with systems planning, security principles, and general infrastructure management best practices.
• Experience with public cloud Virtual machine, networking, storage and container solutions and support.
• Working knowledge of server and workstation infrastructure.
• Network topology and infrastructure expertise
• Strong experience in Linux RHEL/OEL/CentOS administration
• 2 years’ work experience in an IT support or system engineering role.
• Working knowledge of Unix compliant command line interfaces.
• Experience with Kubernetes or other application development orchestration and containerization tools.
• Strong understanding of high availability protocols and architecture.
• Experience with automation tools like Ansible and Terraform.
• Strong experience with VMware or other virtualization experience.
• Excellent English Communication
• Ability to understand and diagnose client- server architecture.
Education and Experience:
• VMware certification (is a plus)
• University degree in computer science or software engineering and/or 2 years equivalent work experience.
• ITIL Foundations (is a plus)
Other Qualifications Desired:
• Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders; must be a team player who works well with technical and non- technical resources.
• Proven analytical and creative problem- solving abilities.
• Highly self- motivated and directed, with keen attention to detail.
• Ability to work in a team- oriented, collaborative environment.
• Strong interpersonal, organizational, time management and problem- solving skills Physical
• Ability to conduct research into systems issues and products as required.
• Able to prioritize and execute tasks in a high- pressure environment.
• Ability to work in a high- paced, highly dynamic environment.
• Strong customer service orientation.
Requirements:
• Sitting for extended periods of time.
• 40- hour hybrid (at least 3 days at office) work week with on- call availability for 10 days per month.
• When travelling to client sites, essential requirements of this position may require physical presence in various environments and locations. Physical stamina may be required for prolonged standing, bending, stooping, and/or working in cramped quarters. Exposure to potentially dangerous tools and equipment amidst a variety of building materials is probable, as is occasional exposure to moving mechanical parts.

Being a part of
FORTNA
, you are offered:

Supportive, international, dynamic working environment and talented, culturally diverse teams
Onsite opportunities in the US, UK
A large pantry full of snack, drink, and seasonal fresh fruit
Bao Viet Premium health- care insurance for employee and 2 dependents
10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self- teaching any new IT- related concepts)
100% official salary during the probation period; 13th- month salary
Modern facilities with Laptop Dell Precision 7670 chip i9- 12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
Competitive salary with annual review and performance bonus
Flexible working hours (5 working days/week)
Sponsored training and self- development opportunities (English, PMP, CSM...)
Outstanding Wellness and English training allowances
Exciting company outings/events and team building activities,

Take the deal and let&039;s explore many more benefits!

Cập nhật gần nhất lúc: 2023-11-30 16:45:23