Support Executive (Remote/Nightshift)

Creating accurate instant set- ups via live chat, sharing product tours and help articles.
Escalating complex issues to senior members and developers by logging support tickets.
Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
Responding to inquiries via live chat and calls
Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies.

To enjoy learning new things and the ability to learn quickly. When things change, you know how to roll with it.
Ability to pay attention to the details. You stay focused, and nothing is overlooked.
IELTS > 6.
To be organized, personable and forward- thinking.
To be motivated and driven. Take ownership of your time, be proactive and truly make a difference.
A logical brain and the ability to think on your feet to ensure you offer the best solution to every customer.
You’ll possess a can- do attitude and a hunger to learn in a fast- paced environment.

100% Remote Culture: Work from anywhere that brings you happiness.
Performance- based Year- End Bonus: Recognizing and rewarding your individual contributions.
Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check- up.
Collaborative Events: Offline meet- ups, monthly gatherings.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
MacBook Provided.
Time Off: 20 days/year, in addition to Vietnam holidays.
International Exposure: Enhance expertise and English communication skills.
Supportive Team: Work with talented and friendly team members.

Cập nhật gần nhất lúc: 2024-06-05 06:35:03