Position Summary:
The Surveillance Supervisor is responsible for overseeing and coordinating surveillance activities to ensure the security and integrity of operations within the facility. This role involves monitoring gaming and non- gaming areas, ensuring compliance with regulations, managing surveillance personnel, and reporting any suspicious activities. The Surveillance Supervisor plays a critical role in maintaining safety and security within the establishment while adhering to all legal and company requirements.
Key Responsibilities:
Provide training and guidance to Surveillance Officers to ensure proper monitoring techniques and procedures are followed.
Ensure the confidentiality of surveillance operations and uphold integrity in all monitoring activities.
Conduct regular audits and inspections of surveillance equipment, ensuring all systems function properly.
Operate and monitor surveillance systems, including CCTV cameras and access control systems, to detect suspicious activities.
Review and analyze surveillance footage to investigate security incidents, gaming irregularities, or employee misconduct.
Support the investigation of guest or staff complaints and provide evidence through surveillance footage.
Stay updated on new surveillance technologies, industry best practices, and regulatory requirements.
Report any suspicious activities, security breaches, or rule violations to the Assistant Surveillance & Security Manager and relevant authorities.
Assist in developing and implementing surveillance policies and standard operating procedures (SOPs).
Prepare detailed reports on surveillance findings, incidents, and any operational concerns.
Coordinate with security and law enforcement personnel in case of emergency or criminal activity.
Supervise the daily operations of the surveillance team, ensuring all areas are monitored effectively.
Ensure compliance with local gaming laws, internal controls, and company security policies.
