Hermès is the name of a house, but above all it is the name of a family that, for almost two centuries, has written the history of a Parisian company founded on know- how and quality, tradition, and innovation.
From harness- maker to saddler, Hermès today deploys its creativity through 16 métiers. The watchwords have remained the same: exacting standards and authenticity, elegance and sobriety, fantasy, and audacity.
The Client Advisor at Hermès will be the client’s first impression of Hermès image and convey simplicity and generosity at all times. The Client Advisor represents and transmits the values of the House to customers and new employees.
Sales Performance:
Drive and achieve individual and team objectives including both financial and non- financial KPI
Develop long- term relationships with clients by leveraging different CRM tools
Actively collect customers’ feedback on products and frequently update to Deputy Boutique Manager and Boutique Manager
Take responsibility and ownership for the performance of the category that he/she is in charge of
Maintain zoning/sales floor coverage as assigned by management team
Master the brand and product knowledge to inspire customers through story- telling
Actively call on current and potential customers to establish and maintain client relationship and to inform about new products and services
Develop sales across all product universes, always keeping in mind the quality of product and the excellence of service that Hermès wishes to give to clients
Identify and handle client enquiries and concerns
Provide excellent customer service adapted the culture and personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
Client Management:
Identify and handle client enquiries and concerns
Actively call on current and potential customers to establish and maintain client relationship and to inform about new products and services
Provide excellent customer service adapted the culture and personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
Develop long- term relationships with clients by leveraging different CRM tools
Master the brand and product knowledge to inspire customers through story- telling
Store Operations:
Be able to correctly operate the ERP and POS system, in all areas relating to stock transfer & inquiry, invoicing & payment and customer database input
Follow working schedule as planned by management team
Maintain inventory accuracy by properly receive, display and store merchandise according to company’s guidelines
Perform as a team- player, participate in all activities contributing to the overall objectives of the store
Maintain proper visual merchandising according to brand’s guidelines
Respect Brand standards in terms of grooming and behavior
Maintain a safe and clean store environment and implement daily housekeeping duties
Perform store duties as assigned by management team
Participate in store stock take and cycle- counts
Compliance and Standards:
Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand.
Address compliance issues ly and implement corrective actions as necessary.
