The Sales Representative’s mission is to develop sales turnover in its territory. He/she is also in charge of providing support to the GM activities regarding sales (wholesale) and business development.
Tam Son International JSC is a member of the Openasia Group, a multi- industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio- visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 60 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
Commercial support:
Development skills for the management of existing accounts
Manage and develop client’s portfolio.
Managing the entire sales process from securing a first meeting to signing contracts
Participation and organization of events and customer training (conventions, product launches, inaugurations, etc.).
Being proactive by offering innovative solutions to clients
Follow- up on customer payments and reminders
Feed and follow the CRM (Microsoft Dynamics) and follow the KPIs
Processing, monitoring, and analysis of orders from professional customers
Customers Follow- up and prospect requests
Prospecting missions: identifying potential clients
Sending documentation and information
Preparation of quotations, follow- up of orders
Organization and follow- up of training (Mooc, training program, briefing etc.)
Phone call support
After- sales services:
Coordinate the follow- up actions to be implemented following the conclusions of the Quality department in the context of customer complaints
Control the correct application of contractual commercial conditions
Answering customer complaints
