[TAM SON] HN - Retail Store Manager (Thời Trang & Mỹ Phẩm Cao Cấp)

OPENASIA GROUP
Mức lương
Đang cập nhật
Địa điểm làm việc
Hà Nội
Kinh nghiệm yêu cầu
3 - 5 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Other jobs as assigned by the Direct manager
Gather and provide customers feedback on products to management team
Take on management role through effective communication and an awareness of employees growth
Manage all aspects of the store (images, products, employees, customer service…) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world.
Responsible for developing and training the next team
Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results
Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company
Control the cost and inventory shortage
Comply with the regulations, rules, policies, culture, core values, mission of the store and company
Manage and distribute business goals to employees to achieve sales and profitability goals.
Ensure a high standard of consistent customer service through efficient employees training

P&L Management

Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.
Support Retail manager to plan to grow sales in the store

Sales management and sales service

Implement this strategy with a quality- oriented sales policy and customer service
Ensure that all sales teams fully understand the sales strategy and apply it
Support the Retail Manager to prepare a sales budget every 6 months
Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
Ensure good after- sale services
Ensure that all customers are served properly

Operation

Control stock and order.
Check out the promotions at the time of application and persistently disseminate to employees
Check the staff’s cleaning, general display and uniform
Inventory and control import and export of goods

Purchase

Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)

Inventory

Proactive inventory management to increase sales
Always fully aware of the inventory of all product lines and report ly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store

Knowledge of goods and products

Train the sales team to develop the right sales skills
Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
Develop a training plan and make recommendations to the Manager every year
Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations

Customer Service

Always be present and resolve internal problems at the store in case of a conflict
Sales growth through suitable services for all customers
Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.

Team Management

Promote the sales team to serve all customers according to specified standards
Supervise and maintain high quality staff
Ensure all team members receive the right support to reach their best potential
Track each employee&039;s performance
Responsible for allocating business goals, scheduling work schedules for employees
Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company

Sales Management

Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever- changing needs of sales operations
Support the Retail manager according to the Company&039;s process of handling sales reports

Communication

Deploy all communication activities as instructed by the Marketing department in relation to the store as required
Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador
Propose to Marketing all communication activities that can help achieve the store&039;s sales goals

Asset Management

Responsible for the management and maintenance of the store&039;s assets
Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities

Team Training

Train employees in sales skills, customer communication and other skills
Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures

Other jobs as assigned by the Direct Manager

Yêu cầu công việc

Core Competencies

Positive thinking
Proactive/ Creative

Skills

Job assignment and authorization skill
Training skill
Presentation skill
Teamwork skill
Customer relation management skill
Strong sales thinking with solid analytical skill
Execellent communication skill
Management capabilties and customer service
Sales skill
Problem solving skill

Knowledge & Qualificaion

English/ French/ Japanese or Chinese is an advantage
Knowledge of Microsoft Office skills
Experience in retail, fashion, executive management skills is an advantage
At least 5 years management skills in luxury retails or similar qualifications
Graduating from college or higher

Quyền lợi

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-23 04:20:02

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OPENASIA GROUP

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Thông tin chung

Ngành nghề
Bán hàng
Cấp bậc
Quản Lý
Kinh nghiệm yêu cầu
3 - 5 Năm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
20/09/2024
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